UAE Laws

A guide for expatriates when any dispute with Dubai companies

If Dubai companies fail to pay wages for 60 days from the due date, then administrative fines shall follow, don't forget the punishments inflicted on them.

In the case, you’re seeking help while you’re inside Dubai for work and find that you get cheated by your employer. Or, you have salary or accommodation dispute with your employer in the United Arab Emirates.

To complain, you can call to the call centre # 800-66473 (Toll-Free) from any number of the United Arab Emirates. If you are outside of the UAE # 00971-42148000 or you can send an Email to [email protected].

Sending an email to the ministry does not mean you’re sure to get a response – if you assume you won’t. Then, you’re less likely to be disappointed when no one answers.

Why you’re approaching while you’re not in the UAE?

In the case, you left the United Arab Emirates without completion of your two-year contract. You think that there is a ban imposed on you which could prevent you to enter UAE without lifting the prohibition. Or, your recruitment agent is not properly answering your queries. Even, after your job selection when your job search ends. You can verify your visa status whether it’s genuine or not- if you think the visa copy you have is a fake. And, if you’re concerned with your negative view that you have a ban to enter the UAE, you can verify it.

If your visa is refused for the unknown reason, you can talk with the Ministry directly. If you’re not getting a response via Email then try to make a phone call and talk with the representative.

Ministry of Human Resources is receiving complaints regarding:

  • Salary Disputes
  • Accommodation Disputes
  • Issues of human trafficking
  • Working hours during Ramadan
  • Receiving complaints about non-compliance of midday break during summer
  • Remarks on the service center offices (Tas’heel)

Complaint can be lodged in following languages:
Arabic, English, Russian, Filipino, Hindi, Somali, Afghan, Bengali, Farsi, Punjabi, Malayalam, Urdu, Tamil.

Also, you can use the contact details for following reasons – the ministry is:

  • Receiving enquiry on services, procedures and labour law
  • Receiving remarks and suggestions
  • Registering in e-netwasal service and receiving complaints that cannot be registered
  • Answer legal enquiries and calculate End of Service through specialized legal researchers
  • Assisting with WPS (wages protection system) procedure & issues
  • Receiving enquiry about establishment details

Dubai companies / UAE employers that delay workers’ wages

I am taking quotations here from the UAE media outlets that are lauding UAE decree against firms that delay wages of workers or their employees. The government of the United Arab Emirates is now acting tough on firms that delay workers’ wages.

Here are quotations from media outlets:
“From October 2016, companies which don’t pay the wages to the employees even ten days after the due date will have to face punitive actions. According to a new decree issued by the Ministry of Human Resources and Emiratisation,” according to the Khaleej Times.

“The decree states that if a company delays wages a month from the due date, which means the company has entered into the refrainment phase. The ministry shall inform the judicial authorities and other related parties to take all necessary punitive measures against it, causing a complete strike against the other companies owned by the same employer, plus prohibiting the employer the ability of registering any new companies,” according to the Gulf News.

According to the, “If the company fails to pay wages for 60 days from the due date, then administrative fines shall follow, not forgetting the punishments that had been already meted out for failing to pay wages a month from the due date,” Ghobash said.

“Administrative fines hit Dh5,000 per worker’s delayed wage, up to a maximum of Dh50,000 in cases that include multiple workers complaining about delayed wages for over 60 days.

“On the positive side, the ministry will lift the ban from violating companies granting them the ability to apply for new work permits if they immediately pay delayed wages during the first delay month, while the ban will last for 60 days for companies that fail to pay wages for more than two months.”

Detaining workers’ passports by Dubai companies / UAE employers

Passport is a property of the issuing government, which grant permission its citizen to travel freely. Passport issuing authority only allowing to hold a passport under the custody of the owner or an authorized person. Passport is a personal identification document. So, unauthorized people have no rights to hold others’ passports even if they’re Dubai companies.

According to, “In 2002, the UAE Ministry of Interior issued a decree which included the words: “As the passport is a personal document and as the law obliges its owner to keep and show when required by the governmental authorities, it is not allowed for any party to detain the passport except by the official parties with a judicial order and according to the law. Consequently, it will be considered as an illegal action to detain the passport in UAE except by the governmental parties.” The offence carries a jail sentence and a fine of up to Dh20,000. If an employer refuses to return a passport, the individual can register a case against them at their local labour office and even file a police case.”

MOL.GOV.AE (Labor Helpline Info)

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Arif Mohammad

Independent Blogger, ECommerce Webmaster & Social Media Marketer. Mudawwana UK Director. Previously in Hong Kong, Abu Dhabi & Riyadh.

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